Frequently Asked Questions
Application & Lease Details
When completing your application, you will need to provide the following information: Personal Information: This includes your full name, current address, contact details, SSN #. Previous Rental History: Details about your past rental addresses and contact information for previous management. Employment and Income Information: Information about your current employment, including your employer’s name and contact details, as well as documentation verifying your income. Emergency Contact Information: The name and contact details of someone we can reach in case of an emergency. Vehicle Information: Details about any vehicles you own or operate, including make, model, and license plate number.
You will need a valid government-issued photo ID and documents to verify proof of income.
We review a few key things to make sure you are a great fit: Income: Applicants must demonstrate an acceptable level of income to support the rent payments. Credit History: We evaluate credit history based on multiple factors, not just the credit score. Rental History: We review your rental history to assess your previous rental behavior and reliability as a resident. Verification: We confirm your identity, credit, and criminal history.
All adults (18 and older) who will be living in the home need to fill out an application.
The process typically takes between 3 to 5 business days. This timeframe may vary based on the completeness of your application and the verification process.
We work with The Guarantors to provide support for applicants. While we do not accept personal guarantors, you can enhance your application by adding additional applicants as co-applicants.
We do not accept co-signers. While we do not accept personal co-signers, you can enhance your application by adding additional applicants as co-applicants.
We offer a range of Flexible lease term options, including but not limited to 6-month, 12-month, and 18-month leases. Pricing varies based on the chosen lease duration and your specific move-in date. Please contact the leasing office for specific options and details.
Rent & Payment Options
Your rent covers the cost of your home. Utility charges such as electricity, water, and gas are billed separately. Additionally, there may be other fees for services like trash removal, pest control, and amenities.
You have several convenient options for paying rent, including bank transfer (ACH), credit card, or debit card. Please see the available methods below for making your payments. Online via the Resident Portal or Resident App: When using either the portal or the app, we encourage you to add a bank account as there are no processing fees associated with this option. If you do not wish to verify your bank account or if it is not supported, you also can add a credit or debit card to pay your rent. Please note there are fees associated with either selection. WIPs (Walk-in Payment System): WIPs allow you to pay with cash at participating stores. You can find locations that may be convenient to you wherever you are at https://home.paynearme.com/merchant-locations. Flex: Flex offers you a way to split rent into two payments on a customizable schedule, giving you more financial flexibility in your day-to-day life. We are dedicated to serving both our residents and the planet. With that in mind, we are focused on reducing the amount of paper used at the communities. By going paperless, we are able to offer even more convenient ways for you to pay your rent! We are happy to work with you to find the payment solution that best fits your needs.
Yes, late fees may apply if rent is not paid by the due date.
Resident Services & Policies
Once your application is approved, you will sign your lease and submit any necessary payments, such as your security deposit and prorated rent. Prior to your move-in, our team will conduct a thorough inspection to ensure your new home is ready. You will also receive a detailed welcome letter with important move-in information. On move-in day, you will be provided with fobs and/or keys, a community tour, and an orientation to help you settle in. During your first week, we will follow up to ensure everything is going smoothly.
All residents are required to maintain renter’s insurance with a minimum of $100,000 in liability coverage and $10,000 in personal content coverage. You may either join Elme’s Primary Policy for $17/month or provide proof of insurance from a third-party carrier to GetCovered.
Yes, we love our pets as much as our residents! We welcome cats, dogs, and even birds as part of your family. Each apartment can accommodate up to two pets, and dogs must weigh no more than 85 lbs. The following breeds, including any mixes of these breeds, are restricted: Doberman Pinschers, Rottweilers, Pit Bulls, German Shepherds, and Staffordshire Terriers. Please reach out to the leasing team to learn more about associated fees.
You are welcome to add personal touches like painting or hanging artwork, but make sure they align with community guidelines and don’t affect your security deposit. Please contact the leasing office for specific details.
Guests are welcome! Just make sure they follow community rules and let us know if they will be staying for an extended period.
Our communities are smoke-free in common areas and individual homes.
Our resident referral program offers incentives for referring new residents to our community. This is a great way to share your community with friends and earn rewards!
Partnerships
Our homes feature the latest smart home technology including smart locks, smart thermostats, smart lights, and airwave. Specific features may vary by home.
Managed Wi-Fi is a high-speed internet service provided throughout your home and community, ensuring seamless connectivity. With managed Wi-Fi, you’ll experience reliable, fast internet access in every apartment and common area, making it easier to stay connected wherever you are.
Updater simplifies your move by handling all the logistics and heavy lifting. Learn more
The Guarantors provides financial backing to help you secure your lease, making renting more affordable and worry-free. Learn more
Flex offers you a way to split rent into two payments on a customizable schedule, giving you more financial flexibility in your day-to-day life. Learn more
Esusu helps you build your credit score by reporting on-time rent payments. Esusu also offers rent relief options. Learn more
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Our team is always ready to answer your questions.